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Support Center
FAQ
General Information
Splendid Shop is an online lifestyle and fashion store offering fragrances, apparels, wristwatches, bags, footwear, souvenirs, and accessories, carefully curated for quality and style.
Our business address is Kaniyi Road, 2nd Sawmill, Simawa, Ogun State, Nigeria.
You can reach us via phone at +234 813 993 1358Â or email okejoshua13@gmail.com for inquiries and order support.
No, you can shop as a guest. However, creating an account allows you to track orders and enjoy faster checkout.
We sell fragrances, apparels, wristwatches, bags, footwear, souvenirs, and fashion accessories.
Orders & Payments
We accept secure online payments and direct bank transfers to our Bank account details provided at the checkout page.
Yes. All payments are processed through secure and trusted payment systems.
Orders can only be modified or cancelled before they are processed for delivery. Please contact us immediately after placing your order.
Yes. You will receive an order confirmation via email after successful checkout.
Shipping & Delivery
We deliver across Lagos, Ogun, Ibadan, Osun, and selected other locations in Nigeria.
Delivery fees vary by location:
Lagos: ₦2,500 – ₦6,000
Ogun: ₦2,500 – ₦6,000
Ibadan: ₦3,000 – ₦6,000
Osun: ₦4,000 – ₦6,000
Delivery timelines depend on location and order volume, typically within 1–5 business days.
Yes. Once your order is dispatched, tracking details will be shared where available. Can be found on Track Order Page
Same-day delivery may be available in select locations. Please contact us to confirm availability.
Returns & Refunds
We accept returns for damaged or incorrect items within a specified period after delivery.
Some items, such as fragrances and personal-use products, may not be returnable once opened.
Refunds are processed after inspection and typically completed within a few business days.
Return shipping costs depend on the reason for return. We will guide you accordingly.
Customer Support & Policies
Our support team is available during regular business hours to assist you.
Order updates are sent via email or phone notifications.
Yes. We regularly run promotions and special offers. Subscribe to stay updated.
Yes. We respect your privacy and protect your personal information in line with our privacy policy.
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Splendid Shop
Address
Shagamu 121101, Ogun State
Phone
+234 813 993 1358
Email
okejoshua13@gmail.com